Announcement about wait times


We’d like to take this moment to let our customers know that we’re receiving a high number of customer tickets. We apologize for any delay in our responses.

Please know that we are working hard to respond to everyone in a timely and effective manner. If you're waiting for a response, please don't send in additional support requests.

If you need to add more information to a request that you already sent, please reply to the confirmation email that you received instead of submitting a new support request.


Thank you for your patience and understanding.

Announcement about COVID-19


Our collective community is at the heart of everything we do here at Big Fish, and our thoughts go out to everyone around the world who has been affected by COVID-19. 

As a company, we are continuing to carefully monitor the situation as it evolves and take the appropriate measures as recommended by the CDC and other leading health authorities.  

Our entire Big Fish team is working diligently to provide the same high-quality gameplay that our players are used to, and our support team is here should you need anything.  

Thank you for your continued support. 

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